Q: Where can I purchase TOKICO shocks?
A: There are TOKICO Authorized Dealers nationwide. To find one near you, click here. 
Q: Can I purchase directly from TOKICO's California office (Hitachi Automotive products, USA,Inc.)?
A: Unfortunately TOKICO does not sell directly to the public, but you can purchase our products from an TOKICO Authorized Dealer near you.

Q: How is TOKICO different from other brands of shocks and struts?
A: TOKICO differs from other shocks in a number of ways. Piston and valve design, valving curves, and superior quality are just a few of the benefits of TOKICO’s 65 years of experience. Browse our website to learn more about why no one combines the quality, ride, adhesion and handling characteristics of your vehicle as well as TOKICO.
Q: What is the difference between TOKICO OEM products and TOKICO High Performance aftermarket shocks?
A: Specifications for TOKICO original equipment shocks are determined by the vehicle manufacturer, also keeping higher-volume production in mind. Specs for TOKICO High Performance Shocks are developed by our Engineers, and incorporate unique valving and internal characteristics, all designed with performance in mind.

Q: What is the difference between non-adjustable shocks and adjustable shocks?
A: There is no difference in terms of quality. Our adjustable series allows the owner to change the rebound and
compression damping, which influence ride quality to suit their driving purposes. Our adjustable series are excellent for performance driving such as autocross, time attack and drag racing.
Q: What is the best setting for TOKICO adjustable shocks?
A: The ideal setting depends upon the vehicle, and the driver’s preference. Settings tend to be different on rear wheel drive
cars than on front wheel drive cars. Also, settings will vary between drag racing and road performance environments.
Test the different adjustments to find the best combination for your vehicle. When you first receive the product, the factory setting is generally set to full firm.

Q: How much will TOKICO improve my vehicle handling?
A: The amount of improvement varies depending on the vehicle, the condition of your existing shocks, and
suspension components. If you want improved handling, braking, steering response, and ride quality, TOKICO shocks
make an excellent choice. But if you are looking for a super soft ride for a vehicle that already rides softly, performance shocks are not what you’re looking for.
Q: Will TOKICO Shocks lower my vehicle's ride height?
A: No, shocks alone will not lower your car, truck or SUV. Lowering springs are required to do this, and they are offered with our suspension kits for many vehicle applications. The different damping characteristics of our shocks and struts do not alter the ride height.

Q: How much can I lower my vehicle?
A: The amount a vehicle can be safely lowered varies by make and model. Cars can generally be lowered by 1 to 2 inches, and some trucks can be lowered by as much as six inches. Excessive lowering can and does cause problems, however. If too much suspension travel is removed, or if the springs are too stiff, problems can range from a harsh ride to actual suspension component and body structure damage. (Note: You should get your vehicle re-aligned whenever you alter its ride height or change suspension components.)

Potential problems from excessive lowering include:

  • Harsh ride and/or poor tire adhesion
  • Excess CV joint or U-joint wear
  • Improper wheel alignment
  • Shock failure
  • Stress cracks in the body structure or suspension
  • Development of body noise and rattles
  • A dangerous lack of control on rough roads
Q: Can I get my shocks rebuild?
A: TOKICO shocks are not rebuildable. However, they may be covered under our lifetime limited warranty.

Q: What is the TOKICO warranty?
A: TOKICO offers a lifetime limited warranty for all of our performance shocks purchased for street use (Excluding RAK series). Products used or designed for competition are not covered under this warranty. Refer to Warranty section for details.

Q: How do I make a warranty claim?
A: You need to have your original proof of purchase and make a claim with the business that you originally purchased the product from. If they are no longer in business, you will need to work with another authorized distributor near you.

Q: I am missing or have lost component parts. How should this be handled?
A: Contact TOKICO directly to obtain missing parts.

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